Most sign-in issues come down to the wrong identifier, a forgotten password, or a 2FA device change.
- 1
Use the right identifier and Forgot password
Owners use email; staff can use their username. Tap Forgot password to reset.
Sign in
HiveMasterPro
Email or username
you@example.com or staff usernamePassword
Enter your passwordLog inForgot password?
- 2
Recover two-factor with a backup code
If you lost your 2FA device, use a saved backup code at the code step.
Set Up Two-Factor Auth
Scan this QR code with your authenticator app, then enter the 6-digit code.
123Activate Two-Factor Auth
Should I use my email or username?
Owners sign in with email. Invited staff can use the username their manager set (or their email).
How are staff passwords reset?
The account owner resets them in Team management.
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