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Last updated: August 19, 2026
Quail'a Bee Solutions LLC, doing business as HiveMasterPro™ ("we," "our," or "us"), is a Wyoming limited liability company located at 30 N Gould St #56930, Sheridan, WY 82801, USA. We provide a beekeeping management platform for hobbyists, sideliners, and commercial beekeepers in the US and Canada. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, create an account, or use the HiveMasterPro application (web, iOS, Android), the HiveMasterPro Field Tech app, or the HiveMasterPro Fleet app.
We are committed to protecting your privacy and handling your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) for users in the EU/EEA, the California Consumer Privacy Act (CCPA) for California residents, and the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.
When you visit our landing page or create an account, we collect:
When you create an account and use the app, we collect and store the following categories. Items marked optional are gated behind a per-feature consent toggle in Settings, and you can disable them at any time:
We use your data to:
Your data is hosted and processed by the following categories of subprocessors. A full list with regions, sub-processor SOC 2/ISO posture, and DPA links is published at our Data Processing Addendum page.
The following providers process consented inputs (text, image, audio) for AI features. Each provider is invoked only by the feature that names it:
No AI provider listed above receives your data unless the feature that uses it is enabled in Settings and you trigger it. Photos are normally analyzed and then discarded; the one exception is the model-improvement program described in §4.3a below.
When you run AI photo analysis, your photo is sent to our AI providers to be analyzed and is then discarded.
There is one exception. If our models were uncertain about a photo, or disagreed with each other about what it showed, we save that photo to train future versions of our detection models. This is a small fraction of photos — confident results are not saved — and there is a daily limit on how many we keep. This applies to hive-frame photos and to Mite Check wash-sample photos; wash photos are kept in a separate dataset with the sampling method and the model's own count attached as labeling hints — nothing that identifies you.
Saved photos are not linked to your account, your hives, or your location, and their filenames are random. They are stored and labeled by Roboflow, our computer-vision provider, acting only on our behalf under contract. We do not sell or share your photos.
Our team may view saved photos while labeling them for training.
You can request deletion of your saved photos by contacting support@hivemasterpro.com. We will remove the photo from our training data and exclude it from future model versions. Note that where a photo has already been used to train a model, removing the photo does not remove its influence from that already-trained model.
api.planet.com to retrieve the most recent imagery quad for the surrounding area, used by Forage Intelligence and the Bloom Calendar as a vegetation-signal proxy. Results are labeled “(estimated)” in the app's data-source attribution to distinguish them from the measured NDVI sourced from NASA / ORNL DAAC MODIS.When you (as a producer using HiveMasterPro) trigger a customer-facing notification — for example, a reservation confirmation, pickup-window reminder, or waitlist promotion notice — the message is sent over a HiveMasterPro-managed communication rail. You do notneed a Twilio or SendGrid account of your own. The customer's phone number or email address (which they provided when making the reservation) is forwarded only to the rail handling that specific message.
Customer-provided contact details collected through public reservation links are stored on the producer's tenant in Supabase (§4.1) and are subject to the same Row-Level Security and access controls as other producer data. We do not market to your customers, sell their contact information, or use it for any purpose other than executing the producer's requested workflow.
We use Data Processing Agreements (DPAs) with each subprocessor where required by law. Data may be transferred to and processed in the United States and other countries where our providers operate. For EU/EEA users, we rely on Standard Contractual Clauses and adequacy decisions where applicable.
Subscription payments and one-time purchases (such as blockchain verification credit packs) are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you subscribe to a paid plan or make a purchase, the following data is collected and shared with Stripe for the purpose of processing your transaction:
What we store: HiveMasterPro retains only your Stripe customer ID, subscription ID, subscription status, plan tier, billing email, billing-cycle dates, and transaction history (amounts, dates, and invoice references). We do notstore full credit card numbers, CVVs, or complete payment credentials on our servers at any time. All sensitive payment data is handled exclusively within Stripe's PCI-compliant environment.
Retention: Billing information (name, address, transaction history, and payment method metadata) is retained for the duration of your subscription and for a reasonable period thereafter as necessary for subscription management, refund processing, tax reporting, and compliance with applicable financial record-keeping obligations.
Stripe's data practices: Stripe processes your payment data in accordance with its own privacy policy, available at stripe.com/privacy. For information about how Stripe collects, uses, and protects your data, please refer to that policy directly.
Deletion requests: You may request deletion of your billing data by contacting us. Deletion requests are subject to applicable legal retention requirements (e.g., tax records, financial auditing obligations, and dispute resolution).
We implement appropriate technical and organizational measures to protect your data:
In the event of a data breach that affects your personal data, we will notify you and relevant regulators as required by law (e.g., within 72 hours under GDPR).
We retain your data for as long as your account is active or as needed to provide our services. When you delete data in the app or close your account, we will remove it from our active systems. Backup copies may persist for a limited period (typically up to 90 days) before being overwritten. We may retain certain data as required by law (e.g., for tax or legal compliance).
90-day trash: When you delete records inside the app (apiaries, hives, harvests, batches, reservations, etc.), they are first soft-deleted into a trash bin where they remain restorable for 90 days, after which they are auto-purged. Soft-deleted records are hidden from analytics, regional intelligence, and team views during the 90-day window. Every delete and restore is recorded in the per-tenant audit log.
Depending on your location, you may have the following rights:
To exercise these rights, contact us. You can also export your data from the app (ELAP PDF/CSV, hive count exports, and reports). We will respond to valid requests within the timeframes required by applicable law.
HiveMasterPro uses AI features for inspection parsing, Varroa risk prediction, insurance policy analysis, and other insights. These features send relevant data to our AI processing provider(s) for analysis. AI outputs are not guaranteed to be accurate and should not be relied upon as professional advice. We do not use your data to train third-party foundation models. A small subset of AI photo-analysis photos is retained to train future versions of our own detection models, as described in §4.3a.
Our website may use essential cookies for session management and basic functionality. We do not use non-essential tracking cookies for advertising without your consent. If we add analytics or marketing cookies in the future, we will update this policy and obtain consent where required.
HiveMasterPro is not intended for users under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
For questions about this Privacy Policy or our data practices, reach out via our contact page or write to us at:
Quail'a Bee Solutions LLC
30 N Gould St #56930
Sheridan, WY 82801, USA