Pre-Sales SMS is metered by a monthly quota tied to your plan. If quota is 0, texts will not send - email still does.
- 1
Check your SMS usage and quota
In Pre-Sales -> SMS notifications.
SMS notifications
SMS this month34 / 250StatusActiveFree / Community Edition quota is 0 - texts won't send (email still does).
- 2
Confirm notification toggles
Make sure the customer auto-emails/SMS are on.
Notification settings
Customer auto-emails
Reservation confirmed
Bees are ready for pickup
24-hour reminder
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